Common Issues

For further questions, please use the chat widget in the bottom right corner.

Most issues can be resolved by following these steps:

If you still encounter the “Error Accepting Loan” issue, it is often caused by the lender having an insufficient BTC balance. Please try again later, as it may take up to 1 hour for “ghost offers” to disappear.

If you need to speed up a stuck transaction you can do a CPFP.

Native CPFPs are available in-app. Have a look at How To Speed Up a Transaction (CPFP) to speed up your transactions natively in-app.

If you see something an error shown below, you likely reside in a sanctioned country. For legal reasons, Liquidium is currently not allowed to operate its platform in sanctioned countries.

Xverse recently added support for native SegWit alongside nested SegWit. If you previously used nested SegWit for your loans and switched to native SegWit, you may no longer see your previous loans and points. This is because the switch creates a new Liquidium profile.

To regain access to your previous profile:

1. Open your Xverse extension or app

2. Click on the settings gear in the bottom right

3. Select "Advanced"

4. Change the preferred network from native SegWit to nested SegWit

This will allow you to view your previous loans and points again.

Issue: "Wallet Cancelled Request" error message.

This means the wallet request was cancelled or rejected. Retry the action and approve the request in OKX.

If Liquidium instead asks you to reauthenticate, disconnect and reconnect OKX, then try again. If the issue persists, contact Liquidium support and include a screenshot of the exact error.